Claim Process – Booking You In

In the event of a mechanical or electrical failure which is likely to result in a claim, you must advise the Administrator telephonically on the numbers listed for claims support. The Administrator will recommend an approved repairer in your area who has conformed to the stringent requirements of the Administrator's quality control panel. You may choose the repairer. All repair work must be authorised in advance and carried out by an approved repairing agent as recommended by the Administrator.

Information necessary when reporting a claim

  • Owner's name;
  • Policy number;
  • Current odometer reading on your vehicle;
  • Nature of mechanical failure /breakdown;
  • Address where vehicle can be inspected;
  • Service records and/or invoices;
  • Receive authorisation prior to any repairs commencing.

Should it be necessary to disassemble any component to establish the cause or extent of the damage, it is your responsibility to authorise such disassembly so as to establish whether there is any liability under your Policy.

The Administrator reserves the right to inspect your vehicle or failure before an authorisation is given. You must submit the repair invoice(s) within 30 days of the invoice date, failing which the claim will not be considered.

Should your claim be repudiated, you are entitled to receive a full explanation from the Administrator.

To take out a policy, simply submit a “Call Me Back” by providing your details online. We will then contact you to place you on a policy package.


Need to Make a Claim

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We cover your towing charges
Provide overnight accommodation
Potential refund on insurance excess
We have installment payment protection

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"  Emergency Roadside and Accident Assistance Service is available 24 hours a day, 365 days a year within the borders of South Africa.  "

Administered by:
Viva Cover (Pty) Ltd
An authorised Financial Services Provider (FSP: 42787)
VAT Registration Number 4530243569,
Company Registration Number: 2007/018990/07
Registered Address: Quadrant 2, 5th floor, The Centenary Building, 30 Meridian Drive
Umhlanga, Kwa-Zulu Natal, 4319
Underwritten by:
Guardrisk Insurance Company Limited
An authorised Financial Services Provider (FSP: 75)
VAT Registration Number: 4250138072
Ground, 2nd Tower, 102 Rivonia Rd
Sandton, Johannesburg, 2196
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